Forget About IT Managed Services

Our Forget About IT service supports every aspect of your computer’s maintenance needs

All tech support providers love it when your systems are down.

At J-TEK, we believe in a different philosophy on how computer support should work. You can enjoy your computer systems that run at peek performance and have a productive work day without interruptions from your technology “having a case of the Mondays.”

It’s time to just Forget About IT and let us handle it for you!

We have the capability to manage your PC and Mac desktops and laptops, Netbooks and Servers at an extremely low cost.

Why Forget About IT?

Let’s face it – as a small business owner, or a home user, you’re already faced with an enormous task list of things to accomplish every day, and taking the necessary steps to make sure your PC or Mac is working optimally is probably not at the top of your to-do list. But, do you know that nearly 70% of IT support calls can be eliminated with our Forget About IT service? Why? Because our Forget About IT service does all the things you forget to do for your computer to keep it running in tip-top shape automatically with the assistance of a professional J-TEK technician.

We developed this service with small business owners and home users in mind. With our Forget About IT service, you literally have a personal IT department on your side that is continuously monitoring your computer, network and vulnerabilities keeping you safe, secure and up and running better than anyone else.

We manage and maintain your computers and network in a proactive manner, keeping your computers running smoothly and elminating the majority of issues from ever occuring in the first place.

Our Forget About IT Service includes:

24 x 7 monitoring of your computer systems
Unlimited Support via E-mail
Immediate notification to J-TEK if your system(s) encounter issues
Anti-Virus & Anti-Spyware Updates/Scans
Patch Upgrades/Updates on Hardware & Software
Monitoring of your computer’s performance and any issues it may have
Automated Procedures (defrag, delete temporary Internet files/cookies/history, ect)

All of this gives you complete peace of mind, knowing that your technology needs are handled by professionals who can keep your technology running better than anyone else.

How many computers can be on Forget About IT?
Our system and servers are equipped to handle any amount of computer systems you want us to monitor with our Forget About IT service. Our Forget About IT service can help anyone … home users and small business.

What does it cost to Forget About IT?
J-TEK will maintain and monitor your computers & network for the low cost of just $14.99 per computer per month . We do offer the rate of $9.99/mo per computer for larger networks/companies.

Additional Features of our Forget About IT Service:

Auditing - allows us to collect information to maintaining optimal system performance such as operating system, hardware and usage, IP and DNS, Disk and even Printer information. Having all of this information will allow us to see any changes at the time of trouble as well as make recommendations to improve your system over time.

Monitoring – Monitoring allows J-TEK to instantly be notified in the event of system degrade or failure. Monitoring is running 24/7/365 as long as the system is online. Monitoring gives us the ability to be proactive in taking care of your computer. We can fix little problems before the major ones occur. We monitor hardware failures, software failures, security threats and more.

Ticketing - As tickets arrive from our clients we are notified instantly. We then review the tickets and make a determination if the completion of the request can be done within the $14.99/month fee. If the request is more complex, we will contact you with an estimated cost to repair. Ticketing also allows us to track your requests over time, making it easy to track and monitor issues that have occured on your computer and/or network.

Patch Management - Allows you to forget about your operating systems updates. We set policies and approve or deny system updates, which will keep the update headaches away. Staying up to date with these updates keeps your computer more secure from threats.

Remote Control - Allows us to connect to your computer from our office, eliminating the need to come on-site, thus saving you travel fees and allowing for issues to be resolved almost immediately. This will drastically keep your IT budget lower than you ever thought possible!

Reporting – Allows us to send important statistics regarding your computers to you